Our key stakeholders
As part of our materiality process, managers were consulted to identify our key stakeholder groups.
Key stakeholders [GRI G4-2, G4-24, G4-25, G4-26, G4-27]
Stakeholder group | Description | Relationship | TYPE OF ENGAGEMENT | MATERIAL TOPICS |
---|---|---|---|---|
Internal stakeholders | Our internal stakeholders comprise three major groups: employees, managers and senior management (executive directors, the chief executive and boards and committees) | The Mint has people in many different roles all working to deliver high-quality products. We provide a workplace that is suited to their needs and services that help to improve their performance and quality of life. | Continuous through people management initiatives (training, climate survey, internal communications, etc.) | Ensuring financial sustainability; anti-bribery policies and practices; customer relationship management; development of human capital; operational eco-efficiency; relationship with the government and regulators |
Federal government | This includes oversight bodies (Ministry of Finance), regulators (Ministry of Planning) and audit bodies (Federal Audit Court, Ministry of Transparency, Oversight and General Controllership (CGU), and Office for Management and Governance of Government-Owned Companies) | In addition to being our primary customer, the Federal Government also participates in our management, internal controls and ensuring compliance with administrative acts. | Continuous through Board of Directors meetings, management reports and periodic compliance and internal controls questionnaires | Ensuring financial sustainability; anti-bribery policies and practices; accountability and transparency; brand building |
Customers | In addition to our primary customers (Federal Government agencies including the Central Bank of Brazil, the Federal Tax Authority, the Federal Police and the Postal Service), several other public and private institutions and companies | We invest in state-of-the-art technology to ensure maximum quality in our products and processes, while delivering efficient customer service and solutions. | Continuous, through our sales and customer relationship departments | Customer relationship management; operational eco-efficiency; technological development; product quality; accountability and transparency |
Suppliers | Companies supplying materials and services to the Mint | Suppliers are engaged through competitive procurement and must conform to a number of requirements, including technical, safety, quality and sustainability requirements. | Continuous, through contact with the departments managing competitive procurement, contracting and supplier performance assessments | Customer relationship management; research and development; brand building |
Community | The general public and civil society organizations | The circulating currency and passports produced by the Mint are used by the general public. In addition, the Mint invests in social and environmental responsibility and brand-building initiatives such as the Conheça a CMB program and this Sustainability Report. Read more in Social and environmental responsibility initiatives. | Ad hoc initiatives such as social responsibility projects, communications (media office, publications in general, information published on our official website, our Sustainability Report) | Customer relationship management; product quality |
Source: The materiality process conducted in 2016 by Report Sustentabilidade
Other stakeholder groups include foreign governments (potential currency and/or passport production customers), third-party employees, the National Mint Workers’ Union, external research centers involved in our projects, competitors and peers in other jurisdictions, and the media.